Turning moments into magic
welcome to our world of
Customer Success
Welcome to a world that revolves around our customers – it's not about shortcuts, but about going the extra mile. We want to offer our private customers the best entertainment, that really wows them. From top features to exclusive content – everything we do is about delivering the perfect experience. In this world you’ll find MySports, our home for thrilling sporting moments, and the teams from Customer Centricity to Customer Operations, right through to our flanker brands. You’re not just an observer here – you can help shape things. Become part of this world and put your skills to use where they really count: with our customers.
Consumer Main Brand
«Celebrate every success» – this isn't just a motto, it’s a requirement. With more than 1,230 dedicated employees, we’re the largest business unit and focus on delivering service that wows people every single day. Our goal is not just to satisfy our customers, but to make a lasting impression.
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Customer Acquisition
Customer Acquisition teams drive growth. From the very first point of contact through to the very best support – we deliver a customer experience that’s inspirational. Whether the service is provided by us directly, through our strategic partners or online, we’re right where our customers need us to be. With personal service and reliable solutions, we create moments that customers really remember – day in, day out.
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CVP, Products & Hardware
Our CVP, Products and Hardware team designs innovation: using smart customer-value-proposition (CVP) strategies, intelligent pricing and commercial roadmaps, we create products that don’t just work, but really impress. Whether it’s mobile, landline, TV or IoT solutions – we deliver top quality, strong partnerships, and applications like Device as a Service that always impress.
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Sunrise Customer Growth
Our Customer Growth team not only thinks with you, but also looks ahead. New business ideas like Marketplace, Super App and Security? Tick. Strategies for cross-selling, up-selling and loyalty schemes? Double tick. By embracing smart partnerships and innovative approaches, we create real growth – and added value that’s way beyond the norm.
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Customer Operations
Our team lives and breathes customer service – from A to Z. Whether it's onboarding or secondary support: we serve all touchpoints, both nationally and internationally. Our goal is to provide seamless support and a customer experience that inspires and leaves a lasting impression.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
MYsports
How about this, ice-hockey fans? We live and breathe the sport, bring passion to the ice and make every broadcast a highlight. We provide exciting formats, exclusive insights and emotional stories to create the best ice-hockey experience in Switzerland – whether in the studio, live from the venue or directly on your screen. Our goal is to make ice hockey the number one sport in Switzerland!
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Operation Desk
The Operation Desk team is the hub for anything related to content management. From programme scheduling for ten channels and campaign coordination to invoice management – we hold the reins. Whether it’s making bookings, developing campaigns or working with partners: we ensure that everything runs like a Swiss watch. Precise, efficient and always on point.
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MySports Content
Our Content team is the heartbeat of MySports. Presenters, reporters, commentators, producers – we’re the voice and face of ice hockey. Whether it’s live commentary, exclusive insights from the venue or exciting reports: we convey the passion of every match directly to the fans – with focused expertise and creative energy.
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MySports Commercial
The MySports Commercial team brings ice hockey to the fans – in the stadium, in the app and beyond. Whether it’s sales, sponsorships or strong partnerships: we make sure that fans can enjoy the very best sports experience. With smart deals and fantastic advertising partners, we’re taking ice hockey to the next level.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Flanker Brands
Innovation and growth? It’s exactly our thing! Flanker Brands embrace clever strategies, digital excellence and unique experiences to make our brands stronger than ever. From groundbreaking solutions to customised concepts – we take every idea to the next level, creating real added value that doesn’t just impress, but has a lasting impact.
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Customer Centricity
We create wow moments – whether digitally or in store. Our goal is to create customer loyalty that lasts. We provide advice and the best service to make sure that our products are used and valued. We rely on digital innovations and customised offers that exceed our customers’ expectations.
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Customer Growth & Brand
Brand growth starts with us: with cleverly devised strategies that really work and persuasive new-business-acquisition approaches. From an initial idea to long-term customer loyalty, we embrace innovation, analysis and creative solutions. Our motto? We deliver results that count – and we do it in style.
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Online Marketing & Sales
We always give 110% for Lebara, yallo and Swype. With performance marketing that's more than just newsletters and SEO, and data-driven insights, we create campaigns that are measurable and successful. Our marketing assets? In-house, creative, precise and always ready to make the next big impact.
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Technology & Experience
From websites to apps: we create digital worlds that really impress. Whether it’s roaming cockpits, GDPR tools or innovative checkout solutions – our team develops smart and well-devised solutions that make everyday life easier and enhance the user experience.
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Strategy & Innovation
We think big, strategically and long-term. With clear roadmaps and clever concepts that consider every detail, we’re setting new standards for commercial success. Whether it’s a brand strategy, flanker brands or innovative approaches – our focus is always on being one step ahead and delivering the best for our customers and partners.
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Direct Retail
We make sure that yallo shops really catch the eye! We use customer-oriented strategies to create a shopping experience that really wows customers while relying on strong branding that fits the yallo values. Our highly trained teams make sure that service and growth go hand in hand – they always have their fingers on the pulse, they’re always one step ahead.
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Sunrise Tactical POS
Our POS strategies are spot on – from shopping-centre promotions to targeted B2B sales. Together with our retail partners, we create targeted campaigns that truly focus on the brand. Whether it's for visibility or promoting sales: we make sure that Sunrise shines in every store and sets new standards in retail.
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Ethnic retail
With over 400 partners in kiosks, travel agencies and specialist shops, we reach ethnic communities, tourists and international students. Our partners offer prepaid, postpaid and Internet solutions that are perfectly tailored to their needs. Smart customer approaches and targeted measures drive the growth of our flanker brands – close to the people we want to impress.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.