Turning moments into magic
welcome to our world of
Customer Success
We want to offer our private customers the best entertainment. From top features to exclusive content – everything we do is about delivering the perfect experience. With us, you’ll find MySports, the home of thrilling sporting moments, and the teams from Customer Centricity to Customer Operations, right through to our flanker brands. You’re not just an observer; you can also help shape things. Become part of this world and put your skills to use where they really count for our customers.
Consumer Main Brand
«Celebrate every success» is not just a motto, it’s our claim. With more than 1,230 employees, we form the largest business unit and focus on delivering service that wows people every single day. Our goal is not just to satisfy our customers, but to make a lasting impression.
Customer Contact
In Customer Contact, you’re the face or voice of Sunrise. Whether it’s in one of our more than 100 stores throughout Switzerland, or in helping our customers in the various call centre channels – we’re available wherever our customers need us.
Marketing and Base Mangement
Our team is responsible for the strategy for all products and hardware. We provide clear offers, transparent prices and future-oriented roadmaps. From loyalty and security to cross-selling strategies, we develop innovative approaches and sustainable partnerships. The result is compelling mobile, landline, TV and IoT solutions based on quality, strong partnerships and customer-friendly programmes.
Operations Steering
Our team literally keeps the shop running: our tasks include delivering customer-friendly processes, training our employees, communicating with our customers, and quality assurance. Whether it’s onboarding or second-level support, we serve all touchpoints, both nationally and internationally. Our goal is to generate smooth support and a smooth customer experience.
Plattforms
Whether our customers interact with us on the web, in the app, in store or over the phone, a consistent customer experience and modern platforms go hand in hand for us. We make sure that our agents have everything they need to provide a first-rate service. We offer our customers clear platforms to help them find their way around new products and help them with any issues they may have.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
MySports
How about this, ice-hockey fans? We live and breathe the sport, bring passion to the ice and make every broadcast a highlight. We provide exciting formats, exclusive insights and emotional stories to create the best ice-hockey experience in Switzerland – whether in the studio, live from the venue or directly on your screen. Our goal is to make ice hockey the number one sport in Switzerland!
Operation Desk
The Operation Desk team is the hub for anything related to content management. From programme scheduling for ten channels and campaign coordination to invoice management – we hold the reins. Whether it’s making bookings, developing campaigns or working with partners: we ensure that everything runs like a Swiss watch. Precise, efficient and always on point.
MySports Content
Our Content team is the heartbeat of MySports. Presenters, reporters, commentators, producers – we’re the voice and face of ice hockey. Whether it’s live commentary, exclusive insights from the venue or exciting journalistic pieces, we convey the passion of every match directly to the fans, with a huge amount of expertise and creative energy.
MySports Commercial
The MySports Commercial team brings ice hockey to the fans, in the stadium, in the app and beyond. Whether it’s sales, sponsorship or strong partnerships, we make sure that fans can enjoy the very best sports experience. With smart deals and epic advertising partners, we’re taking ice hockey to the next level.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Flanker Brands
Our team develops and operates specialist brands so we can attract new audiences. With clear strategies and digital precision, we create a bespoke experience that caters for different needs for every brand. With us, you’re not just designing products, you’re also constantly opening up new markets.
Customer Centricity
Our team is in direct contact with customers and creates lasting impressions in its digital dialog and in person in the store. We strengthen customer loyalty by providing excellent advice and outstanding service to ensure that our products are valued and used in the best way possible. With digital innovations and customised offers, we exceed our customers’ expectations every single day.
Customer Growth & Brand
Brand growth starts with us. Our team develops strategies that work to win customers who will stay. From the initial idea to long-term retention, we rely on analyses, creative concepts and measurable implementation. Our driving force? We deliver results that make the difference.
Online Marketing & Sales
We always give 110% for Lebara, yallo, swype and CHmobile. With performance marketing that’s more than just newsletters and SEO and data-driven insights, we create campaigns that are measurable and successful. Our marketing assets are in-house, creative, precise and always ready to make the next big impact.
Technology & Experience
We create digital worlds, from websites to apps, and from roaming cockpits, GDPR tools to innovative checkout solutions. Our team develops smart and well-devised solutions that make everyday life easier and enhance the user experience.
Physical Retail
We make sure that yallo shops really catch the eye. We deploy customer-oriented strategies to create a shopping experience that really wows customers. Our almost 20 yallo shops are located in all the key shopping centres, train stations and shopping streets (www.yallo.ch/shop). Our mobile offers are also available in all Sunrise shops.
In addition, we reach ethnic communities, tourists and international students with our countless partners, including kiosks, travel agencies and specialist shops. Customers who like to get advice in the comfort of their own home can get support from our door-to-door agents. Smart customer approaches and targeted measures drive the growth of our flanker brands – close to the people we want to impress.
In addition, we reach ethnic communities, tourists and international students with our countless partners, including kiosks, travel agencies and specialist shops. Customers who like to get advice in the comfort of their own home can get support from our door-to-door agents. Smart customer approaches and targeted measures drive the growth of our flanker brands – close to the people we want to impress.
Straregy & Innovation
Wir denken gross, strategisch und langfristig. Mit klaren Roadmaps, die jedes Detail im Blick haben, und cleveren Konzepten setzen wir neue Massstäbe für kommerziellen Erfolg. Ob Markenstrategie, Flanker Brands oder innovative Ansätze – unser Fokus liegt darauf, immer einen Schritt voraus zu sein und das Beste für unsere Kunden und Partner zu liefern.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.