Master the Dialogue. Shape the Experience

welcome to
Federal Certificate of Competence as a Customer Communications Specialist

Customer service that wows: with a Federal Certificate of Competence as a customer communications specialist, you’ll be the voice that wins over customers with your advice and support. Sunrise has been actively involved in developing this exciting apprenticeship to prepare you for an industry that never stands still. 
Find your fit!
Transcript

Your profile

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Learn more

What you enjoy doing 

Enjoyment in providing personal customer service
Learn more

Sec. A / Sec. B 

Sec. A with an average grade of at least 4 or Sec. B with an average grade of at least 5 
Learn more

skills

Excellent language skills 
Learn more

personality

Exceptional attitude to work, learning and social skills 
Learn more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Learn more

Learn What Matters – Star by Star 

Everything here revolves around communication and customer service. The stars show you which areas will have priority in your apprenticeship: The more stars, the more intensively you engage with it. 

client contact

¬ ¬ ¬ ¬

administration

¬ 

computerwork

¬ ¬ ¬ ¬

phonecalls

¬ ¬ ¬ ¬

contact with technology

¬ ¬ ¬ 
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Your Career Kick-off 

Ready to find out more about your dream job? Our morning info session is organised by the apprentices themselves – direct, genuine and full of insight. Ask your questions, shadow the pros, and show them what you’ve got. Let’s start our journey together. 

Where?

The morning information session will take place at the Sunrise headquarters at Thurgauerstrasse 101 in 8152 Glattpark (Opfikon).

When?

Our morning information session will be taking place on a number of dates, always between 9:00 and 12:00.

What to bring?

If possible, bring a laptop with you to complete the small assignment, and also a pen and notepad to write down all the information you pick up.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Card text

our

Talent Hub
join now