Master the Dialogue. Shape the Experience

welcome to
Federal Certificate of Competence as a Customer Communications Specialist

Customer service that wows: with a Federal Certificate of Competence as a Customer Communications Specialist, it’ll be your voice that wins customers, and advises and supports them. Sunrise has been actively involved in developing this exciting apprenticeship to prepare you for an industry that never stands still. Ready for your journey to start? Let's go! 
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What are we looking for 

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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What you enjoy doing 

You enjoy offering support to customers personally 
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Sec. A / Sec. B 

Sec. A with an average grade of at least 4 or Sec. B with an average grade of at least 5 
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skills

Excellent language skills 
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personality

Exceptional attitude to work, learning and social skills 
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Learn What Matters – Star by Star 

Everything revolves around communication and customer service. The stars indicate the areas that will be the main focus during your apprenticeship: the more stars, the higher the priority and focus. The time has come: become a customer communications star! 

client contact

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administration

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computerwork

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phonecalls

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Your Career Kick-off 

Ready to find out more about your dream job? Our morning info session is organised by the apprentices themselves – direct, genuine and full of insight. Ask your questions, shadow the pros, and show them what you’ve got. Let’s start our journey together. 
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Where?

The morning information session will take place at the Sunrise headquarters at Thurgauerstrasse 101 in 8152 Glattpark (Opfikon).
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When?

Our morning information session will be taking place on a number of dates, always between 9:00 and 12:00.
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What to bring?

If possible, bring a laptop with you to complete the small assignment, and also a pen and notepad to write down all the information you pick up.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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